If you are thinking of joining an Internet Service Provider or are thinking of switching to a different service provider, here are some questions you should definitely ask before signing up:
- What Internet speeds do you offer? What is the highest Internet speed offered in my area?
- Do you require any type of contract or long-term commitment?
- If I terminate my contract early, are there are any termination fees?
- Are there any installation charges?
- Are there any equipment fees?
- What are the prices for using bundled vs. non-bundled services?
- If the pricing is offered during a promotional period, what will my prices be after the promotional period is over?
- Are there any service charges for technician visits to my home?
- How much are taxes and other regulatory fees?
- What is the total cost per month including all taxes and regulatory fees?
- Can I purchase my own cable modem/router?
- Do you have any QoS (Quality of Service) guarantees?
- Do you bundle any software packages (such as antivirus) as part of the service?
- For bundled services with TV:
- What channels do you offer?
- Do you offer a whole-home DVR?
- Are the channels in HD?
- Do you offer On-Demand broadcasting?
- Do you offer Internet viewing of the TV channels?
- Are there any networks not offered as part of the TV package?
- What are the equipment charges for additional TVs?
- Do I have to pay extra for each TV that has HD TV service?
- How many recording hours can be fit on a DVR?
- How many shows/channels can I record simultaneously on the DVR?
- Is the TV service dependent on an Internet connection?
